Refund and Cancellation Policy - Purity Hub

Last Updated: August 1, 2025

Applies to: All Purity Hub products purchased via www.purityhub.co.in or directly through our authorised representatives.

🛑 Order Cancellation Policy

1.⁠ ⁠Cancellation Window:

1.1 Customers can cancel their order within 24 hours of placing it, provided it has not been dispatched.

2.⁠ ⁠Post-Dispatch Cancellation:

2.1 Orders cannot be cancelled once dispatched. However, customers may initiate a return upon receiving the product, as per our Returns Policy.

3.⁠ ⁠How to Cancel:

3.1 To cancel an order, please contact our Customer Support at +91-62-62-100-101 with your Order ID.

4.⁠ ⁠Advance Payments on Cancellation:

4.1 If an advance amount was paid, it will be refunded within 7–10 business days, after deduction of any payment gateway charges or logistics cost (if applicable).

💰 Refund Policy

1.⁠ ⁠Eligibility for Refund:

1.1 Refunds are processed only for:

1.2 Cancelled orders (within the cancellation window)

1.3 Returned products received back in original, unused, and undamaged condition

1.4 Orders eligible for replacement but where the customer opts for a refund instead

2.⁠ ⁠Refund Mode:

2.1 Refunds will be processed to the original payment method or to the customer’s bank account via NEFT/IMPS, depending on the case.

3.⁠ ⁠Refund Timeline:

3.1 Refunds are processed within 7–10 business days after the product is returned and inspected, or after cancellation confirmation.

4.⁠ ⁠Non-Refundable Situations:

4.1 Customised or special-order items

4.2 Products damaged due to customer misuse or negligence

4.3 Installation or technician visit charges once services are rendered

IoT-Enabled Products

1. Activation & Refunds: Once IoT features are activated or linked to Your account, the IoT integration fee and related service charges become non-refundable, even if the Product itself is returned.

2. Hardware Returns: If the IoT hardware module is physically defective, it may be returned or replaced under the standard Returns Policy, provided it is unused or reported defective during installation.

3. Service Fees: Any installation, activation, or technician visit charges for IoT setup are non-refundable once the service has been rendered.

4. Connectivity Disclaimer: Refunds will not be issued due to customer-side internet/network unavailability, app configuration issues, or third-party disruptions affecting IoT functionality.

📞 Need Help?

If you have any questions or need assistance, please contact us at:

📞 Customer Support: +91-62-62-100-101

📍 Website: purityhub.co.in