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  1. Refund and Cancellation Policy

Refund and Cancellation Policy - Purity Hub


Last Updated: August 1, 2025

Applies to: All Purity Hub products purchased via www.purityhub.co.in or directly through our authorised representatives.


🛑 Order Cancellation Policy


1.⁠ ⁠Cancellation Window:

1.1 Customers can cancel their order within 24 hours of placing it, provided it has not been dispatched.


2.⁠ ⁠Post-Dispatch Cancellation:

2.1 Orders cannot be cancelled once dispatched. However, customers may initiate a return upon receiving the product, as per our Returns Policy.


3.⁠ ⁠How to Cancel:

3.1 To cancel an order, please contact our Customer Support at +91-62-62-100-101 with your Order ID.


4.⁠ ⁠Advance Payments on Cancellation:

4.1 If an advance amount was paid, it will be refunded within 7–10 business days, after deduction of any payment gateway charges or logistics cost (if applicable).



💰 Refund Policy


1.⁠ ⁠Eligibility for Refund:

1.1 Refunds are processed only for:

1.2 Cancelled orders (within the cancellation window)

1.3 Returned products received back in original, unused, and undamaged condition

1.4 Orders eligible for replacement but where the customer opts for a refund instead


2.⁠ ⁠Refund Mode:

2.1 Refunds will be processed to the original payment method or to the customer’s bank account via NEFT/IMPS, depending on the case.


3.⁠ ⁠Refund Timeline:

3.1 Refunds are processed within 7–10 business days after the product is returned and inspected, or after cancellation confirmation.


4.⁠ ⁠Non-Refundable Situations:

4.1 Customised or special-order items

4.2 Products damaged due to customer misuse or negligence

4.3 Installation or technician visit charges once services are rendered


📞 Need Help?


If you have any questions or need assistance, please contact us at:

📞 Customer Support: +91-62-62-100-101

📍 Website: www.purityhub.co.in 


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Buy Water Softeners & Whole House Water Filtration Systems at Purity Hub. Connect directly with the team of Industry Experts & get access to customised products & easy services at your doorstep anywhere in India.

  • Add: Mansarovar Complex, GF-13, B-Block, Infront of Rani Kamlapati Railway Station, Bhopal, Madhya Pradesh - 462016
  • Email: purityhub.zoho@gmail.com
  • Phone Number:+91-62-62-100-101
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