Returns Policy - Purity Hub
Last updated on July 20, 2021
At Purity Hub, customer satisfaction is our top priority. We stand behind the quality of our products and ensure a smooth and transparent return process.
1. Eligibility for Returns
1.1 Returns are accepted only for unused and uninstalled products in their original packaging, with all accessories, manuals, and labels intact.
1.2 Return request must be raised within 7 days of delivery.
1.3 Products that are used, installed, damaged, or customized are not eligible for return.
1.4 Products sold on clearance, discounts, or offers are non-returnable unless damaged in transit.
2. How to Request a Return
2.1 To initiate a return, please email your return request on:
✉️ Returns Support: purityhub.zoho@gmail.com
2.2 Please share:
Order number, Invoice Copy, Reason for return, Unboxing video (mandatory if the product is damaged or incorrect)
2.3 Once reviewed and approved, our team will guide you through the return process.
3. Returns Shipping Charges
3.1 If the return is due to wrong item or transit damage, return shipping will be arranged and paid by us.
3.2 For all other reasons, the customer is responsible for return shipping charges.
4. Refund Process
4.1 Refunds will be initiated within 7–10 working days after we receive and inspect the returned product.
4.2 Refunds will be issued via the original mode of payment or as store credit, depending on mutual agreement.
4.3 Any delivery, installation, technician, or transport charges are non-refundable.
5. Non-Returnable Items
5.1 Installed or custom-fitted products
5.2 Filter cartridges once opened
5.3 Water testing kits
5.4 SS Tanks [Insulated & Non-Insulated]
5.5 Products with physical damage not reported within 24 hours of delivery
6. Additional Clauses on Returns via Dealers, Distributors and Third Party Sellers
6.1 Purity Hub shall not entertain any return request for products purchased through dealers, distributors, or third-party sellers.
6.2 Returns will only be accepted and processed by Purity Hub if the order was placed directly via our official website (www.purityhub.co.in) or through Vivid Star Private Limited (Our authorised entity)
6.3 For products purchased from dealers or distributors, customers are advised to contact the respective seller directly.
6.4 Dealers/distributors may, at their own discretion, accept or reject return requests.
6.5 They may also offer a partial reimbursement if delivery and installation services have already been provided.
6.6 Purity Hub shall not interfere with or enforce the return or reimbursement decisions made by dealers, distributors and third-party sellers.
For a fast response and return coordination, message us on WhatsApp at +91-62-62-100-101.
Visit us at: 🌐 www.purityhub.co.in
