FAQ - Purity Hub Reseller Program (India)
1. Q: Who can become a reseller for your water softener products?
A: Anyone with a passion for sales and access to a local market—whether you are a plumber, hardware store owner, building contractor, or entrepreneur—can become our city-wise exclusive reseller.
2. Q: Do resellers need to manage product stock and installation?
A: No. We handle product shipping and installation directly with the customer after a successful sale, so resellers can focus solely on promotion and sales generation.
3. Q: What kind of training will be provided to resellers?
A: We offer comprehensive training including product knowledge, site assessment techniques (TDS & Water Hardness testing, water source identification), and effective sales pitch guidance suited to Indian households and commercial clients.
4. Q: Is there any investment or deposit required to become a reseller?
A: No upfront stock investment is required. However, a nominal registration or commitment fee may apply in some cities to ensure exclusivity and commitment. Enjoy a 100% fee waiver if you are a Purity Hub user.
5. Q: How do resellers earn from each sale?
A: Resellers earn a commission on every successful sale made through their referral or lead. Commission details are transparently shared during onboarding.
6. Q: What kind of support is available after I close a sale?
A: Once a customer places an order through your lead, our backend team manages product shipping, installation scheduling, and post-installation customer support.
7. Q: How long does shipping and installation take after a sale?
A: Typically, we complete shipping and installation within 3–7 working days, depending on the customer’s location and availability.
8. Q: Can I sell in multiple cities or states?
A: Our model is based on city-wise exclusivity to ensure fair opportunity for each reseller. However, expansion to multiple areas is possible based on performance and mutual agreement.
9. Q: What kind of water sources are your softeners compatible with in India?
A: Our softeners work with borewell, tanker, and municipal water—making them suitable for both rural and urban Indian conditions with varying TDS levels.
10. Q: How can I sign up or get more information about the reseller program?
A: You can contact us through our website or WhatsApp helpline. Our team will reach out, explain the onboarding process, and start your training immediately.
